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We are committed to Total Customer Care.
To fully realise this commitment, EC’s Executive Management has set the following Quality Policy, which is reflected throughout the Quality Management System.
It is the policy of our organisation to :-
• Provide a professional service to our customers through timely response and provision of expertise and cost effective solutions.
• Meet agreed contractual requirements
• Adopt the principle of right first time
• Recruit and retain the highest calibre personnel through provision of a pleasant working environment, investment in latest technologies and continual personal development through relevant training and mentoring.
• Carry out all work in a timely and cost effective manner. Adopt the highest professional standards of workmanship by embracing IPC-A- 610D Class 3 and IPC/WHMA – 620 Class 3 codes of practice for PCB and Cable and Wire Harness Assembly respectively.
• Comply with and fully maintain the requirements of EN ISO 9001:2000 and continually review and improve the effectiveness of the Quality Management System.
To reflect this policy measurable objectives are set, communicated and monitored throughout the Group.
All personnel are trained in this policy and understand that Quality, Continual Improvement and Customer Satisfaction are the personal responsibility of each employee.
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